ENA Return Policy
Books and Merchandise:
The TNCC Workbook and Study Guide are non-refundable. All other orders can be returned for a refund or exchange within 30 days of receipt of shipment, unless otherwise noted. All returned items must be received in sellable condition with a Return Merchandise Authorization (RMA) code. Shipping and handling charges are non-refundable. ENA is not responsible for return shipping fees.
To obtain an RMA code and return instructions, contact Marketplace Customer Service.
Emergency Nurses Association
Attn: Marketplace Customer Service
930 E. Woodfield Road
Schaumburg, IL 60173
Electronic Products and Toolkits:
All ENA IQSIP electronic products and toolkits, as well as e-books are non-refundable or available for exchange.
Orders for single purchase online courses can be processed for a refund within 30 days of registration, with the exception of progress noted within the online course.
Orders containing a group purchase can be processed for a refund within 30 days of registration, with the exception of claimed licenses for the purchased